Managed Web Hosting

The Challenge
Many of my clients use popular shared hosting providers. Major shared hosting providers make money in one of two ways: 1) Packing as many sites onto a single server as possible, degrading performance, or 2) Limiting the resources and functionality available to each site to maximize the number of sites on the server while maintaining reasonable performance.

There are plenty of excellent hosts on the market, but their pricing tends to be double or triple what most of my clients are currently paying, with significantly less bandwidth. Public cloud providers are another excellent option, but most clients don’t want to responsibility of managing their own server.

My Solution
After running into issues with the hosts of many clients, I decided to launch a managed hosting service. Unlike major providers, I limit the number of sites per server to ensure high performance and ensure there are sufficient resources to handle unexpected spikes in traffic. I optimize servers to do one thing well – serving websites quickly and reliably – and keep pricing affordable by focusing on that goal, rather than offering a potpourri of other services. Typical pricing is $10-15/month, payable annually, although I can offer lower pricing for static sites and similar situations which limit resource usage.

What’s included?

  • Rock-solid, reliable web hosting with a 99.9% uptime guarantee
  • Low-latency servers
  • Virtually unlimited space and bandwidth – I customize pricing based on a client’s needs, but can scale to meet any level of demand
  • Client hosting control panel (Plesk) and FTP(S) access
  • Regular backups of site content and databases
  • Monitoring of site security and adjustments in response to threats
  • Updates to WordPress plugins and themes
  • Troubleshooting any server compatibility issues with your site
  • Hosted DNS – DNS hosting on AWS Route 53, Google Cloud DNS, Azure DNS or Cloudflare. This enables faster response times and better security and reliability than DNS hosted on site by a web host.

What’s not included?

  • E-mail hosting. Many web hosts will offer basic e-mail hosting in addition to hosting your website. Having reliable access to e-mail is mission-critical for most businesses and I do recommend using any web host for your e-mail. A dedicated e-mail host is a far better option (GSuite, Office 365, Rackspace, Zoho, etc). The cost of hosted email can be rolled into a web hosting quote if desired.

What is 'Managed Hosting?'

Typical web hosting is unmanaged – that is, the web host provides you space and bandwidth on their server, but beyond keeping the server online and stable they do not manage anything specific to your website. Managed hosting takes this arrangement one step further, where the web host actively works to secure your site, perform updates to plugins, and handle other activities to keep your site secure and performing well.

The Technical Details

The dedicated servers I use are housed in major data centers under contract with Hivelocity  – a company that provides and supports servers for firms with mission-critical applications. If there was ever an issue with a server, Hivelocity has staff available 24/7 to address an issue. Server health is also monitored by an external service provider who will send immediate alerts if any abnormal activity is detected (a summary of uptime status can be seen here). Public cloud providers (such as AWS) are used to supplement dedicated servers in some scenarios. Want to see what the inside of a data center looks like? Take a virtual tour here.

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